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Refund & Cancellation Policy

Transparent billing terms: 30-day money-back guarantee for shared hosting, cancellation procedures, and non-refundable services.

30-Day Money-Back Guarantee • Automated WHMCS Refund Requests

1. 30-Day Money-Back Guarantee (Web & Reseller Hosting)

We take extreme pride in the speed and stability of our BDIX and European hosting network. If you are dissatisfied with our BDIX Web Hosting or Reseller Hosting services for any technical reason, you may request a 100% full refund within thirty (30) days of your initial order date.

2. VPS and Dedicated Server Policies

Virtual Private Servers (KVM VPS) include a seven (7) day money-back guarantee covering technical unsuitability or network routing issues.

Dedicated Bare Metal Servers are custom provisioned, racked, and cabled by on-site datacenter engineers; therefore, dedicated server monthly fees and setup charges are non-refundable once the hardware handoff and IPMI details are delivered.

3. Non-Refundable Services

Due to external registry costs and non-reversible licensing fees, the following items are strictly non-refundable:

  • Domain registrations, renewals, and incoming registrar transfers (.com, .net, .tech, .org, .xyz).
  • Commercial cPanel, LiteSpeed Enterprise, CloudLinux, or WHMCS software licenses.
  • Commercial SSL certificates once issued by the Certificate Authority (DigiCert, Sectigo).
  • Accounts suspended or terminated due to violations of our Acceptable Use Policy (SPAM, phishing, DDoS, abuse).

4. How to Request Cancellation

To cancel a service, log in to your WHMCS Client Area:

  1. Navigate to Services > My Services and select the active product.
  2. Click Request Cancellation on the left management sidebar.
  3. Select whether you prefer Immediate Cancellation or End of Billing Period.
  4. Submit a billing ticket requesting your refund to the original payment method or WHMCS account credit.

5. Refund Processing Timelines

Approved refunds are processed within three (3) to five (5) business days. For payments made via bKash, Nagad, or Bangladeshi bank cards, bank processing may take up to 7-10 working days to reflect on your statement according to local clearing house standards.