1. Acceptance of Terms
By ordering, accessing, or utilizing any services provided by XYL HOST (https://xylhost.net), you ("Customer", "You", or "Client") agree to be legally bound by this Master Service Agreement ("Agreement"), along with our Privacy Policy, Service Level Agreement (SLA), and Acceptable Use Policy (AUP). If you do not agree to these terms, you must discontinue using our services immediately.
2. Provision of Services
XYL HOST agrees to provide cloud hosting, virtual private servers (BDIX KVM VPS), dedicated infrastructure, and domain registration as selected during the automated WHMCS checkout process. We commit to maintaining high operational standards across our Tier-3 Dhaka datacenter and Vienna, Austria cloud network facilities.
XYL HOST reserves the right to modify network routing, datacenter hardware, and server nodes to improve overall service quality, capacity, or security without prior written notice, provided such modifications do not degrade agreed specifications.
3. Billing, Renewals & Invoicing
All recurring services are billed on a prepaid basis according to the selected billing cycle (Monthly, Semi-Annual, Annual).
- Invoicing: Renewal invoices are automatically generated fourteen (14) days prior to the expiration date via our automated WHMCS billing system.
- Late Fees: Unpaid invoices incur an automated suspension three (3) days past the due date. Permanent termination and data decommissioning occur seven (7) days following non-payment.
- Currency & Gateways: We accept payments via bKash, Nagad, Rocket, Bangladeshi Bank Cards, and International Visa/Mastercard/Amex through SSLCOMMERZ and Stripe.
4. Resource Usage & Fair Use
Customers on shared or reseller hosting must adhere to fair use standards. Utilizing server hardware in a manner that monopolizes system CPU, I/O, or memory and disrupts other tenants is strictly prohibited. Virtual Private Servers (VPS) and Bare Metal servers provide dedicated compute resources as contracted.
5. Customer Backups & Data Responsibility
While XYL HOST maintains disaster recovery snapshots for infrastructure integrity, the Client maintains sole and primary responsibility for maintaining off-site backups of all customer files, databases, and application code. XYL HOST provides automated backup tools in cPanel and WHM for this explicit purpose.
6. Service Level Agreement (SLA)
XYL HOST provides a 99.9% Network Uptime Guarantee. If server network availability drops below this threshold during any calendar month due to infrastructure failures, clients are entitled to service credit pursuant to our formal Service Level Agreement.
7. Suspension & Termination
XYL HOST reserves the right to immediately suspend or permanently terminate any account that violates our Acceptable Use Policy, engages in phishing, spamming, unauthorized network port scanning, distributed denial-of-service (DDoS) origination, or crypto-mining.
8. Limitation of Liability
In no event shall XYL HOST, its officers, employees, or datacenter partners be liable for any indirect, incidental, punitive, or consequential damages resulting from service interruptions, hardware failure, or data loss. In all cases, maximum aggregate liability is limited to the fees paid by the client during the one (1) month immediately preceding the incident.